What network is your phone?
What condition is your phone?
To be Valued as Good the device should only show very lite wear and tear
• Turn on / off (with all buttons working)
• Have a working touch screen (without cracks or damage)
• Be fully functional* (light wear and tear only is acceptable or select
poor )
• Working screen (no cracks or pixel damage)
• Have no damage to case (no cracks or chips)
• Have a fully working operating system (software)
• Battery health percentage must be above 80% - if not the handset will
be classified as Poor (iPhone only)
• Not be water-damaged (water indicators must not be pink/red)
• Make / receive calls
• WiFi / Camera / Video must work
• Be removed from any iCloud / Samsung / Google Accounts
• Display cannot show signs of: cracks, white spots, screen burn and
discolouration
To be classed as Poor the device should:
• Be Fully functional - all parts inc. system software
• Have a working home button / finger print sensor / face ID
• Be able to make & receive calls
• Heavy wear and tear / scratches is acceptable
• Have battery health percentage higher than 80%. If not the device will be classified as Faulty (iPhone only).
• Be removed from any iCloud / Samsung / Google Accounts
• Have a working screen and not show signs of: cracks, white. spots, screen burn and discolouration
To be classed as Faulty* the device could be described as below:
• A cracked or smashed screen
• Heavy wear and tear
• Include its battery
• Be intact - not crushed or snapped in half
• Not have any missing parts or components
• Must power up - (Note: Any Apple device with battery health level of 80% or less will be classed as faulty)
• Battery requires a service from any health % - your handset will show it requires a battery service in the settings, battery menu. (iPhone only)
• Or is locked to a foreign network
• Have a replacement non genuine screen prevents the device from working correctly.
• Be removed from any iCloud / Samsung / Google Accounts
• Display will show signs of: cracks, white spots, screen burn and discolouration and heavy scratches
* We cannot accept devices with no power that have been tampered with and / or that we cannot guarantee the safe removal of personal data, these devices will be returned free of charge without notice.
We cannot accept iCloud and or password locked devices.
